Store Policy
RETURN POLICY
If you are unhappy with the quality of your perishable food product, you must contact The Butchery customer representatives within 7 days of your order delivery date. If your package arrives defrosted or damaged/incorrect, you must contact The Butchery Customer Service Representatives by the end of business (0430pm) on the same day your package arrives via enquiries@molusmeat.com.
Do not return your perishable item without specific instructions from a Customer Service Representative from The Butchery, which can be reached via +263786633779
Refunds (if applicable)
Once your order issue is communicated and addressed, we will send you a text message to notify you that we approved your refund. We reserve the right to limit all replacements or refunds.
If you are approved, then your refund will be processed, and your money will automatically be sent to your Eco-cash account or original method of payment, within a certain amount of days.
Payment Methods
- EcoCash
- Credit / Debit Cards
- PAYPAL
- Offline Payments